How do I join?

To join the Kent Reliance Panel you will need to complete a profiling survey about yourself. This is to help us understand who you are in terms of your financial services products and needs. Once you've done this, your membership will officially be active and we will be able to send you research projects that you could participate in.


What's in it for me?

As a member of our panel you’ll be able to share your opinions and experiences, and learn from others’ objectives and aspirations. Your thoughts and views will be used to shape Kent Reliance’s future offering. After all, you are the expert: you understand better than anyone else what matters to you, and whether a new idea meets your needs or not.

In exchange for your views you'll get a chance to participate in prize draws or contribute to the list of charities available.


How often will I be invited to take part in an activity?

Once you have completed the short profiling survey about yourself, we will invite you from time to time to participate in surveys and other research projects. We know your time is valuable, so we will try to keep activities as short as possible. You don’t have to participate in every research project you are contacted about, so it’s up to you how often you contribute.


How often may I participate in any one activity?

We treat the Kent Reliance Panel as professional market research. Therefore our research is by invitation only and, to ensure the highest standards of professional research, you can complete any given activity only once.


How will I know if there is an activity for me to complete?

We will send you an email invitation with a link to a survey or other activity. All the live activities that you’re eligible to take part in will also be displayed on the Kent Reliance Panel website after you log in, like the short poll.

How are the results of the research used and by whom?

The research will be used by Kent Reliance to hear your thoughts, views and opinions on things that matter to you. Some of the research may also be included in Kent Reliance’s marketing, publicity (e.g. newsletters), news, etc. You will not be identified by name unless you give us permission to do so.


What if I forget my password?

Click here to reset your password. You will then receive an email with your reset password. Log in using this password but be sure to save a more memorable password under your profile.


How long will I be a member of the Kent Reliance Panel for?

You can be a member for as long as you like and you do not have to participate in all of the activities. However, if you do not participate in any activities for a prolonged period of time, then we will email you to see if you would like to continue to be a member. If you do not respond then we will remove you from the panel.


What happens to my personal information and the answers I give?

You can be assured that all the information you give us will remain confidential at all times. We will not sell your data on to third parties. All of our findings are covered by the Maru/edr privacy policy. You can be assured that neither Maru/edr nor Kent Reliance will try to sell you anything.


Will I be identifiable to other members of the Kent Reliance Panel?

No. The panel is designed to give you the chance to share your thoughts and experiences only to Kent Reliance. Members on the panel will not be able to see each other’s information.


How do I cancel my membership?

You can unsubscribe from the Kent Reliance Panel by logging in and editing your profile. There, you will find the option to unsubscribe.


Who is Maru/edr?

Maru/edr Ltd. is a UK based Research Agency that specialises in creating and managing panels and communities. More information can be found here


What do I do if I need help?

If you experience any problems with the Kent Reliance Panel website, please email us at